Information for Patients and Visitors about Coronavirus

Last revised: 16th December 2020

University Hospital is not the first piont of contact in case of suspected infection 

Please be advised that the Jena University Hospital is not the first point of contact for people who suspect that they have been infected with SARS-CoV-2 and the resulting Covid19 disease. Please check our website below for more contact information in Jena. Residents outside of Jena are advised to contact their general practitioners and physicians' emergency care (Phone 116 117) in case of suspected symptoms. 

In any case: Our central emergency admissions team provides assistance in cases of acute emergencies!

Questionnaire and temperature screening for outpatients

Special infection protection measures apply: All outpatients with a scheduled appointment must fill out a questionnaire. In addition, anyone entering the clinic is measured without contact. For this purpose, several routes have been set up at the main entrances. Depending on the test result (questionnaire and temperature), a nose and throat swab is also carried out in the outpatient clinic or the patient can be presented in the outpatient clinic as normal. To ensure that there is no overcrowding at the main entrances, especially in the morning, we ask all patients not to come to the clinic earlier than half an hour before the scheduled appointment. Follow-up prescriptions are sent to patients by the outpatient clinics after ordering by phone or post. It is not necessary to come to the clinic for this. Appointments should also be made by phone.

General ban on visitation

To minimise the risk of infection, the Jena University Hospital has enacted a general ban on visitation for relatives. Exceptions from this ban are only possible in specific cases and in consultation with the relevant ward. We urgently request that you comply with the ban on visitation in order to minimise the frequency of personal contact. The ban also applies for company representatives, colleagues from other hospitals as well as media representatives.

Reduction of outpatient and surgical appointments

Untill further notice all scheduled admissions, operations and outpatient appointments will be reduced as far as it is medically justifiable. This is a necessary adjustment in order to function as a care center for seriously ill COVID-19 patients on the one hand. On the other hand, as a supramaximal provider, the clinic must be able to continuously treat acute emergencies such as strokes or heart attacks, but also, for example, cancer and transplant patients. To this end, we are temporarily reducing the breadth of our treatment spectrum in order to be able to use the staff to operate all capacities in top-level care. Patients affected by postponements will be notified directly by the respective clinics and outpatient departments.

Do patients and visitors have to wear a face mask?

Yes, all patients and visitors who need to access the hospital have to wear a mask. If you don't already have a mask you must report our reception counter.

Visiting the hospital despite showing signs of a cold? 

All patients who need to access the hospital but are showing signs of a cold (coughing, sniffing, sore throat, fever, diarrhoea) must report to the reception counter. Here you will be issued a face mask as well as hand disinfectant.

When does a justified suspicion of infection with coronavirus exist?

1. Symptoms: Fever, coughing or shortness of breathe, disturbed sens of smell or taste
2. Direct contact to an Corona-infected person

What to do if you believe you have been infected with coronavirus?

If the criteria apply to you, call the fever clinic OR one of the special medical practices for Corona cases OR physicians' emergency care OR your general practitioner. If you have mild symptoms, stay at home – do not visit the practice and do not go to the central emergency admissions area at the University Hospital. This helps to make sure that the virus does not spread any further and does not become a risk for people who are already seriously ill.

The central emergency admissions team treats seriously ill patients who require inpatient treatment.

Jena's fever clinic and special medical practices for corona cases 

Jena Fever Clinic

In order to clarify the suspicion of a corona infection, please make an appointment by telephone at the fever clinic of the city of Jena:

Phone: +49 3641-49 3333 daily from 10 a.m. to 2 p.m.

>> visit the website of the fever clinic

The fever consultation also carries out tests for the coronavirus. In order to be able to attend the fever consultation in person, an appointment by telephone is essential. The city of Jena has set up an information hotline for all other questions ab

The city of Jena has also set up an information hotline for all other questions about Corona. You can reach them daily from 10 a.m. to 2 p.m. on +49 3641 49 2222.

Special medical practices for Corona cases in Jena 

To deal with the increasing demand, special medical practices have been established. Please pay attention that you need to call first and arrange an appointment. Otherwise you don't get access.

Jena Lobeda West

Joint Practice Müller / Gärtner

Fritz-Ritter-Str. 40, 07747 Jena 

Phone: +49 3641 635450 or +49 162 7410366

Jena Centre 

Practice Dr. A. Winkler 

Dornburger Str. 17b, 07743 Jena 

Phone: +49 3641 443190 or +49 3641 7963952

In addition, the general practitioners and physicians' emergency care (Phone 116 117) are your contact in cases of suspected symptoms.

Note for citizens outside of Jena: Please contact your local health department if you have any further questions. HERE you will find a list of all health authorities in Thuringia.

Cafeterias closed to the public 

Effective immediately, the two cafeterias at the hospital’s site in Lobeda are only available for employees, and can no longer be accessed by visitors and patients. The seating will be adapted accordingly to ensure greater distances between individuals and to restrict the maximum number of users.

However, patients can buy a snack or drink at the kiosk in the main hall. In addition, a sausage stand is permanently set up in the access road to the clinic.

All events cancelled 

All public events at the UKJ have been cancelled until further notice. 

What can you do to protect yourself?

The most important protective measures are:

• Wear a mouth nasal protection
• Hand desinfection
• Keep distance
• Flu vaccination
• “Sneeze and cough etiquette”: when sneezing and coughing keep your distance from others and turn away; use tissues and dispose of them in a bin with a lid; then always wash your hands thoroughly; if no tissues are available, hold the crook of your arm over your mouth and nose and turn away from others.

Information on the current development in Jena and important contact details are available here:

https://gesundheit.jena.de/de/coronavirus?

For the German website click HERE.